FAQ


Do you sell wholesale?
All Paws is strictly a retailer of upscale pet products. We currently do not sell any of our items wholesale.

What is my pet's size?
We cannot tell you your pet's size based on its breed or weight, as all pets come in many different shapes and sizes. All of our collars, harnesses and pet apparel are sized in inches. Many manufacturers vary somewhat on their sizing, so please measure your pet carefully and order accordingly for each product.

What is your exchange + return policy?
If any All Paws website purchase fails to meet your expectations, simply return your merchandise to us in its original and unused condition within 30 days of receipt for a full merchandise exchange or store credit.

Please do not place a new order for the item(s) you would like in exchange. If you place a new order, your credit card will be charged for that order and you will be issued a store credit for your returned merchandise. Store credits are valid for one year from the issue date and can be used for store or website purchases. We absolutely guarantee your satisfaction.

We encourage you to measure your pet as accurately as possible, as we allow one complimentary exchange per item*. After one exchange, each exchange will incur a re-stocking and shipping & handling fee of $12. Our apologies, but we do not issue refunds, cannot accept returns or exchanges for custom orders, and we cannot accept returns COD. We do not reimburse shipping charges.

*All exchanges for international orders will be charged an international shipping fee based on the items exchanged.

Please ship unused item and packing receipt to the following address:
All Paws, Inc.
Attn: Exchanges
31 Purchase St
Rye, NY 10580
On the packing receipt, please let us know the reason for the return and/or what you would like to exchange the merchandise for. For your protection, we suggest you send your return via UPS or by US Mail with insurance and delivery confirmation for tracking purposes.

Please note: We do not issue refunds for returned merchandise and cannot honor exchanges for any merchandise that is sent back to us after 30 days, has been used, or is not in its original new condition. All toys, sale, personalized, custom, special occasion + formal wear and perishable items are final sale and cannot be exchanged or returned. We allow one complimentary exchange per item. After one exchange, each exchange will incur a re-stocking and shipping & handling fee of $12.

Where do I send my item for exchange or return?
Please ship unused item and packing receipt to the following address:
All Paws, Inc.
Attn: Exchanges
31 Purchase St
Rye, NY 10580

On the packing receipt, please let us know the reason for the return and/or what you would like to exchange the merchandise for. For your protection, we suggest you to send your return via UPS or by US Mail with insurance and delivery confirmation for tracking purposes.

What's your policy on custom orders?
Please be sure to measure your pets properly and proofread any names carefully, as all custom orders cannot be cancelled, exchanged or returned. These include personalized items and special orders, as well as any item that is noted as a custom order on the item page. Custom orders will be shipped directly from the designers and may take up to eight weeks for delivery.

How do I use my credit?
You may redeem your credit within one year of the issue date by entering your credit code in the "Coupon/Credit/Gift Certificate Code" field during checkout for your next order. Please note that your order amount, not including shipping or tax, must equal or exceed the amount of your credit. To redeem your credit, you also must be signed in to your account. If you do not yet have an account, you may sign up for one by clicking on "your account" in the top menu bar of the website.

What is your delivery time?
Our standard delivery time is 3 to 14 days for in-stock, non-serviced items. Please note that items sent directly from our suppliers or oversize items may take longer. Our shipping prices are based on amount of total purchase. Orders are charged in full upon first shipment of merchandise. Items ordered together may not arrive in the same box.

In order to offer our wide selection of merchandise, many of our items are shipped from a number of different sources, and items are often shipped in a number of separate packages via UPS and/or the US Postal Service. Many of our items are hand-finished per order and may take the full 14 days for delivery. For an additional charge, some items can be shipped overnight or delivered via messenger within Manhattan. Please contact us at allpawsonline.com for details.

What is your standard method of shipping?
We usually ship orders via UPS (domestic). We ask that our customers please provide shipping addresses that can accept UPS shipments. We will ship via the US Postal Service upon request but please understand that these packages cannot be tracked and may take additional time for delivery.

For your protection, items shipped to US destinations directly from All Paws are shipped via UPS Home Delivery Signature Service. If you will not be at your shipping location to sign for your package, we suggest you have your package shipped to your workplace, a business, or any location where someone can sign for your package. If you would like your package to be left without a signature, please indicate this in the special instructions for your order. Please understand that All Paws cannot be responsible for the loss or damage of packages delivered without a signature.

What are your shipping charges?
Our shipping charges* are based on the total amount of your order. They are as follows:
For orders up to $40, shipping is $8
For orders from $41 to $80, shipping is $12
For orders from $81 to $150, shipping is $16
For orders from $151 to $300, shipping is $21
For orders from $301 to $500, shipping is $25
For orders from $501 to $800, shipping is $35
For orders over $800, shipping within the continental US is complimentary
*For international shipments, add $25 to standard shipping rates.

Why am I being charged for shipping?
We are a small company and unfortunately cannot offer complimentary shipping on our orders under $800. In order to offer our large selection, many of our items are shipped from a number of different sources, and items are often shipped in a number of separate packages. As a result, one order often arrives in more than one shipment which results in having to charge for shipping. Many of our items are produced per order and while they may take the full 14 days for delivery, are often shipped via overnight or 2-day service. Rather than raise our product prices, we have done our best to keep our shipping prices at a minimum while offering the largest selection possible, despite raised rates from UPS, and the US Postal Service.

What credit cards do you accept for payment?
We accept Visa, MasterCard, American Express and Discover.

Can I place my order through the mail and pay with a personal check or money order?
We accept mail orders paid with a personal check or money order. When sending us your order, please be sure to include all product information (name of product, size, color/style) and shipping information (name, address, phone number and email address). Also be sure to add the necessary shipping charges to your total purchase. For NY State residents, sales tax of 8.625% must also be added. Please understand that orders paid for with a check will take additional time, as these orders are not shipped until your check has cleared.

Please send any mail orders with payment to:
All Paws, Inc.
Attn: Exchanges
31 Purchase St
Rye, NY 10580

Order Cancellations + Changes
All Paws strives to process and ship all orders as promptly as possible. If your order has not yet entered the shipping process, you may cancel or revise your order within 12 hours after your order has been placed. Please email your cancellation request or order change to allpawsonline.com. Be sure to include your name and order number. Please note: Orders for custom or personalized items cannot be cancelled or changed at any time. We encourage you to measure your pet as accurately as possible and carefully proofread your order confirmation for any errors or typos. Sorry, but we cannot be responsible for the shipping costs for any cancelled orders.

Non-Deliverable, Refused + Unclaimed Orders
If an order is returned, refused or unclaimed by the customer due to customer refusal, customer negligence/absence, or customer providing incorrect shipping information, we will attempt contact via phone and/or email if provided. If no response is received, the customer will be charged with the appropriate shipping charges and a 30% restocking fee. Please make sure that the shipping information on your order is correct and that someone will be available to receive your package. All orders that require re-shipping at the request of the customer, whether for returned, refused, unclaimed, or undeliverable packages will require an additional re-shipping charge.

Legal Terms + Conditions
Welcome to allpawsonline.com. The following are the rules or "Terms" that govern use of the TrixieandPeanut.com sites (collectively, "site"). By using the site, you agree to be bound by these Terms and to follow these Terms and all applicable laws and regulations governing the site. All Paws, Inc. reserves the right to change these Terms at any time, effective immediately upon posting on the site.

Copyright Notice
Unless otherwise noted, all materials on this web site are the property of All Paws, Inc. and are protected by United States and international copyright laws. This includes the following: website design, images, text, graphics, logos, button icons, photographs, video clips, audio clips, and all software. The site as a whole (meaning the arrangement, collection, and assembly) is © 2005, All Paws, Inc., also known as www.allpawsonline.com - ALL RIGHTS RESERVED.

Trademark Information
The trademarks or trade dress of All Paws cannot be used without our written permission. Trademarks or trade dress include the All Paws name and logo, as well as other graphics, logos, page headers, button icons, scripts and the "look and feel" of All Paws' site, including layout, color combinations and graphic elements.

Use
Users have permission from All Paws, Inc. to electronically copy and to print in hard copy portions of its site for the sole purpose of placing an order with allpawsonline.com and/or using this site as a shopping reference. Unless All Paws gives you written permission in advance, you may not reproduce (except as noted above), publish, distribute, display, modify, create derivative works from, sell or exploit in any way any part of the site. Any violators will be prosecuted to the full extent of the law.

Disclaimer of Liability
This site and all contents of this site are provided without warranties of any kind, either expressed or implied, on an "as is" basis. All Paws, Inc. will not be liable for any damages of any kind related to your use of this site, including but not limited to direct, indirect, incidental, punitive or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. By your use of this site, you acknowledge that your use of this site and your connection to this site is at your own risk and you assume full responsibility for all costs associated with the necessary servicing or repairs of any equipment used in connection with your use of this site.

Product Descriptions, Images + Colors
All Paws has gone to great lengths to ensure accuracy in the descriptions and representation of our products. However, slight variations may occur. While the images on our website have been color-corrected to appear as accurate as possible, their appearance will correspond to the settings on your monitor and may not be exact.

Inaccuracy Disclaimer
From time to time, there may be information on this site that contains typographical errors, inaccuracies or omissions that relate to product pricing, availability and descriptions. We reserve the right to correct any errors, inaccuracies or omissions, and change or update information at any time without prior notice (including after your order has been placed). We apologize for any inconvenience this may cause. Please understand that while we do our best to provide you with accurate and correct information, it is not possible to guarantee that the site is free of all human or technological errors.

Indemnification
You agree to defend, indemnify and hold All Paws harmless from and against any claims, damages, costs and expenses (including all attorney's fees), arising from or related to your use of the site.

Links to Other Websites
All Paws is not responsible for the availability of external sites or resources that may be linked to this website. We do not endorse and are not responsible for any content advertising, warranties, representations, products or other materials on or available from such independent sites or resources.

Privacy
We believe that your privacy and the privacy of all our users is important. At allpawsonline.com we are committed to protecting your privacy. We will not distribute or sell your name or personal information about you to any third party without your expressed permission. Any information you provide to us with will be held in confidence and used only to improve our services to you. Should an item you purchased be one that a manufacturer ships for us, we will share only the necessary information needed for them to do so.

Violation of the Terms
You understand and agree that allpawsonline.com has sole discretion, and without prior notice, allpawsonline.com may terminate your access to the site, and remove any unauthorized User content, if allpawsonline.com believes that the User content you provided has violated or is inconsistent with the Terms or with the intention behind them, or that you have violated the rights and/or policies of allpawsonline.com, another User or the law. allpawsonline.com may release user information about you if required by law or subpoena, or if the information is necessary or appropriate to release to address an unlawful or harmful activity.